Returns and Refunds

2UNDR APPAREL EXCHANGES

Items marked with Online Exclusive or Sale tags are not eligible for return or exchanges and are final sale.

  • To facilitate a return or exchange, Apparel / Items must include their original bags, tags, and/or boxes and must not be worn, washed or damaged in any way.
  • Applies to products that have been purchased from our 2undr.com / 2undr.ca online stores only.
  • All requests must be made within 30 days of delivery.

    To organize a return or exchange request and authorization please email our customer service desk at Please contact our customer service desk at info@2undr.com and include your order number and Return Request in the email subject line.

    Once you receive your return authorization from our team, you have 10 business days to complete it. 
    Returns sent back after the 10 business days will be refunded on to a 2UNDR Digital Gift Card.

    Underwear that has been tried on or worn cannot be returned or exchanged as per hygiene rules. For the health and safety of our customers and staff. 

    2UNDR WARRANTY

    2UNDR offers a 6 Month warranty for manufacturer defects on select products from the original date of purchase, as long as your product was purchased from an authorized 2UNDR dealer. If you believe your 2UNDR product is defective for any reason, please fill out our Online Warranty Request Form.
    Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, unauthorized repair, or purchased from any 3rd party seller that is not an authorized 2UNDR dealer.

    2UNDR PROMOTIONS & PRICE POLICY

    Coupon codes and sales cannot be combined together or with other offers. 2UNDR reserves the right to refund your order if a discount or promotion is being abused. Price adjustments cannot be made after your order has been placed and is processing. 

    Sale prices are defined as prices that are reduced from the original advertised price.

    Discount codes do not work with last chance, sale , licensed items , or online exclusive bundles. 

    Black Friday Cyber Monday & Holiday Pricing Policy

    BFCM Sales and Holiday Promotions will not be priced match or extended. Prices and promotion are valid only during the sale. No exceptions will be made to this rule to remain fair to all of our valued customers who shop with us.
    Please join our mailing list if you wish to be notified of advanced sales and promotions.