FREQUENTLY ASKED QUESTIONS
2UNDR.com primarily ships via Purolator or UPS in Canada and via UPS or FedEx for continental US orders. If there is an apartment number or unit number associated with your address, please make sure to include it.
We apologize for any inconvenience, but we are unable to ship to PO Box addresses at this time. Another address will be requested for your order, which will cause delays in shipping.
Visa, MasterCard, AMEX, Shopify Pay, Google Pay and Apple Pay
2UNDR.com currently only ships to Canada and the United States. However, the flags in the footer can direct you to your closest local distributor.
In general, all orders placed Monday through Friday will begin processing the following business day. Please note that orders placed on Friday will begin processing on the following Monday. 2UNDR strives to ship your order within 48 hours (excluding weekends), however there may be delays due to holidays, and orders placed during promotional sales may take up to 3 business days to process. Delivery times do not include Saturday, Sunday or Holidays. An expedited freight option is provided when available as well, but will still be subject to the above conditions.
You should receive an email confirming your order within 10-15 minutes of placing an order online. In the unlikely case you have not received a confirmation, please email info@2UNDR.com. The email will be coming from firstname.lastname@example.org, so please be sure that both of these emails are on your 'safe senders' anti-spam list or are in your address book.
Once your order has shipped, you will receive an automated e-mail with your tracking information. If you do not receive your tracking information, please check your spam filter or contact us to verify shipping.
For your convenience, fit and size guide is now directly on the product details page. Click on SIZE CHART right underneath the Add To Cart button to display.
Generally, you’ll be able to fit in both. It’s just a matter of preference—you may prefer your underwear to have a tighter or looser fit. Please keep in mind that some of our models are designed to be a compression fit (Gear Shift, Power Shift). If you still have questions, don't hesitate to ask.
Please contact us at info@2UNDR.com as soon as possible after placing the order. In certain cases if an order has not already been picked and processed through our warehouse we can look at making changes or adjustments to it prior to it being shipped.
Please contact your local carriers office to see if a parcel has been left for you; In certain cases a parcel will be left with a local carriers office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this please email email@example.com
2UNDR Inc. is not liable for any damages incurred during transit; it lies within the responsibility of local carrier. All purchases are made at the buyers’ own risk. 2UNDR Inc. does not assume any responsibility for lost or damaged packages.
2UNDR covers all pairs sold against any manufacturing defects for 30 days. This policy does not include any items damaged by misuse, accident, modification or repair. If you believe your 2UNDR are defective, for any reason, please fill out our ONLINE WARRANTY REQUEST FORM.
For all purchases made through Amazon or other third party re-sellers, please contact them direclty.
The following applies to all coupon codes unless unique terms are expressly communicated when the code is issued to the intended user. One coupon code may be used per transaction and customers may not combine multiple codes for a single transaction. We reserve the right to cancel or reject any order if in our opinion the coupon code was unauthorized, ineligible, obtained illegally or altered in any way. Coupon codes that we issue may only be used for online purchases on this website. Not valid at 2UNDR retail locations.
All licensed products (Ryder Cup, etc.) are not eligible with any discount codes.
Coupon Codes cannot be combined with sale or clearance items.
2UNDR Rewards points can be redeemed in $5, $10, $15, and $25 increments on 2UNDR.com purchases. Points cannot be used in combination with other offers or promotions.
No. Rewards Points can only be redeemed through the 2UNDR.com standard checkout.
Yes, rewards points expire after 12 months of inactivity. Don't worry—we'll keep you updated if you have points to redeem.
You'll receive your points as soon as your friend places an order as long as your friend uses the referral code that pops up when they click your referral link.
You will receive Rewards Points for reviewing any product that has been purchased at 2UNDR.com and verified by our team. Reviews are moderated and approved within 1-2 business days.
VIP Tier Status is effective through the end of each calendar year.
If you’ve receive a damaged, or defective pair, we are happy to help out! Please fill out our Warranty Claim Request.
If you've reached the end of our FAQ and still haven't found the answer you're looking for, head over to our Contact page and fill out the form. We'll be happy to help.