Processing and Shipping
Please note during this time, as per the guidelines of our government, 2UNDR is following all precautions to maintain a safe and healthy work environment.
That means reduced staff and delayed shipping on some parcels.
Your order will be processed as quickly as possible and shipped as soon as ready.
Once your parcel ships the courier is responsible for the delivery. Please do not contact us regarding its delivery. Contact the courier company directly for updates.
FedEx (US Shipments)
No current shipping delays
Purolator (Canadian Shipments)
Up to 3-week delays for delivery in some parts of Canada
UPS (Canadian Shipments)
Up to 1-week delay for delivery in some parts of Canada
Returns and Exchanges
During this time, we are NOT accepting returns or exchanges on any clothing items. Due to the current pandemic situation, we will not be allowing any product to come back to our warehouse.
As always for hygiene regulations, underwear, socks and hats are a final sale item.
Warranty and comfort Guarantee
Please note that during this time, all warranty and comfort guarantee will be reviewed and completed as approved. However, processing time may be up to 2 weeks.
We are doing our very best to get your items out the door.
Stay Safe, Stay Comfy!
National Underwear Day
Thank you for making our annual National Underwear Day Sale another success!
For those who placed their order during this time, please note processing & shipping of your parcel may take up to 3-5 business days due to the increased volume of orders.
Please remember to check your junk mail for tracking or notifications from us regarding your order.
Thank you for your patience as we navigate all these changes during the current Covid19 pandemic.
(August 2020 Update)